Our Policies

Your peace of mind is our priority

Return & Refund Policy

Returns

We want you to be completely satisfied with your purchase. Since all items are sold through our Etsy shop, returns are handled in accordance with Etsy's policies and individual artisan guidelines.

Most items can be returned within 30 days of delivery for a full refund, provided they are in their original condition, unused, and with all original packaging and tags attached.

Non-Returnable Items

  • Candles that have been burned or used
  • Custom or personalized items
  • Sale items marked as "Final Sale"
  • Items damaged due to misuse or wear

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed through Etsy, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Damaged or Defective Items

In the rare event that your item arrives damaged or defective, please contact us immediately through Etsy with photos of the damage. We will work with you to arrange a replacement or full refund, including return shipping costs.

How to Initiate a Return

  1. Contact the seller through Etsy's messaging system within 30 days of receiving your item
  2. Provide your order number and reason for return
  3. Wait for return authorization and shipping instructions
  4. Ship the item back using a trackable shipping method
  5. Refund will be processed once the item is received and inspected

Shipping Policy

Processing Time

Most orders are processed and ready to ship within 1-3 business days of purchase. However, since our items are handcrafted by individual artisans, processing times may vary. Any extended processing times will be clearly noted on the product listing.

Shipping Methods & Times

Domestic Shipping (United States):

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 2-3 business days (available on select items)
  • Priority Shipping: 1-2 business days (available on select items)

International Shipping:

  • International Standard: 2-4 weeks depending on destination
  • Customs processing may add additional time
  • International customers are responsible for any customs duties or taxes

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size/weight of your order. We occasionally offer free shipping promotions - check our store for current offers!

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your package directly through Etsy or the carrier's website.

Lost or Stolen Packages

If your tracking information shows that your package was delivered but you did not receive it, please check with neighbors and your building's mail room. If you still cannot locate your package, contact us within 7 days and we will work with you to file a claim with the shipping carrier.

Address Changes

Please ensure your shipping address is correct at checkout. We cannot change addresses once an order has been processed. If you need to update your address, please contact us immediately through Etsy.

Questions About Our Policies?

We're here to help! Contact us through Etsy's messaging system or reach out via email.

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